Helpful answers before you order
Shipping, processing, custom requests, and Chubzy launch policies in one place.
Ordering
What does Chubzy sell?
We sell cute toys, keychains, charms, desk companions, figures, giftable sets, and made-to-order keepsakes. Ready-made products are listed in the shop, and custom ideas can be requested separately.
Are these ready to ship or made to order?
Some products are ready-made drops and some arrive in small batches. Custom orders begin after the concept, size, finish, price, payment step, and timeline are confirmed.
How do custom orders work?
Send reference images, preferred size, item type, colors, quantity, budget range, and deadline. We review the idea first, then share pricing and a timeline before work starts.
Payment and shipping
Which payments are supported?
Online payments are processed through Razorpay, including the UPI, card, and netbanking options currently made available by Razorpay. Cash on Delivery is not available.
How much is shipping?
Standard India shipping is Rs. 99. Orders above Rs. 1499 qualify for free shipping during launch.
How long will delivery take?
Most ready-made orders process in 2-3 days. Estimated delivery is usually 5-7 days after dispatch within India. Custom work can take longer depending on the request.
Returns and support
Can I return a product?
Eligible ready-made products may be reported for return within 5 days of delivery. Custom orders are non-returnable except for a confirmed defect or transit damage. Chubzy covers return shipping for an approved return.
What should I do if an item arrives damaged?
Report the issue within 5 days of delivery and keep all packaging. A clear unboxing video showing the sealed package and the damage is mandatory so we can review the claim and arrange the correct next step.
Can I cancel an order?
No. Orders cannot be cancelled after they have been placed, so please check the product, quantity, delivery details, and total before completing payment.
Will I receive a GST invoice?
Chubzy is not GST registered at launch, so a GST tax invoice is not issued. Your order confirmation and payment record remain available for the purchase.
Where can I get help?
Use the Contact page for the latest support channels. Include your order number if your question is about an existing order. Open Contact page